Cancellation and refund policy

We know plans change. This policy explains what happens to your payments if they do.

Moving your date

If you need a new date, tell us as soon as you can. If we are free on the new date, your deposit moves with you at no extra cost. One date change is included; later changes may carry an admin fee.

If you cancel

• Deposit: non-refundable, because we turn away other clients for your date.
• More than 60 days before the event: any payments beyond the deposit are refunded in full.
• 30–60 days before: 50% of payments beyond the deposit are refunded.
• Less than 30 days before: payments are not refunded.

If we cancel

If we ever have to cancel, we will first try to send a qualified replacement you approve. If that is not possible, you receive a full refund of everything you have paid, including the deposit.

Online payments

Refunds for card payments go back to the original card. They are processed within 7 working days of approval; your bank may take longer to show them.

Contact

To cancel or change a booking, email pixelswithbliss121@gmail.com or message +94 76 173 0699. The date we receive your message is the cancellation date.